Find answers to common questions about our services and offerings.
1. Registration
To register for an Allios account, follow this link Click Me. Fill in the required details including your names, email address, and password, then submit the form.
Once you submit the form, you will receive a confirmation email. Click on the link in the email to verify your account and complete the registration process.
Creating an Allios account is free. However, you are required to have a valid personal/business email and phone number to complete the registration process.
Yes, But such functionality is only available for Enterprise users.
You can manage multiple businesses under one Allios account by selecting the appropriate plan during registration.
Each business can have its own set of users and permissions.
You can switch between businesses easily from your dashboard.
Note: This feature is only available for Enterprise users.
For more details, please refer to our pricing page.
Incase you are on starter plan, you can upgrade to enterprise plan to access this feature.
2. Account Management
To reset your Allios account password, go to the login page and click on the Forgot password or Follow this Forgot Password link.
Enter your registered email address & Phone Number and submit the form.
You will receive an email with temporary password and once you login, update your password from the dashboard under account settings.
To update your account information, log in to your Allios Business Account and navigate to the 'Account Settings' section.
Here, you can update your personal details, email address, phone number, and other relevant information.
Make sure to save any changes you make.
Changes will take effect immediately/or after a reload.
To delete your Allios account, please contact our support team at [email protected].
3. Billing & Payments
We accept current allow mobile Money Payments integrated in your dashboard
For more details on payment options, please refer to our pricing page.
To update your billing information, log in to your Allios account and navigate to the 'Billing' section in your account settings.
Here, you can update your payment method, billing address, and other relevant details.
Make sure to save any changes you make.
Refunds are handled on a case-by-case basis. Please refer to our Terms of Service for more information on our refund policy.
If you believe you are eligible for a refund, please contact our support team at [email protected].
4. Technical Issues
If you encounter a technical issue, please try the following steps:
Clear your browser cache and cookies.
Try accessing Allios from a different browser or device.
Ensure that your internet connection is stable.
If the issue persists, please contact our support team at [email protected].
5. Systems Available
Currently, Allios offers the following systems:
Financial Services & SACCO Management System
School Management System (SwiftPlus SMS)
We are continuously working to expand our offerings. Stay tuned for updates on new systems and features.
To choose the right system for your business, consider the following factors:
Identify your business needs and challenges.
Evaluate the features and capabilities of each system.
Consider your budget and pricing plans.
Read reviews and testimonials from other users.
If you need assistance in selecting the right system, please contact our support team at [email protected].
Yes, we provide tutorials and guides to help you get started with our systems. You can find these resources in the 'Help' section of your Allios dashboard.
Additionally, our support team is available to assist you with any questions or issues you may have.
Yes, Allios systems offer various customization options to tailor the features and functionalities to your specific business requirements.
For more information on customization options, please contact our support team at [email protected].
Note: Some customization options may be limited based on your subscription plan.
For more details, please refer to our pricing page.
Yes, we offer a trial period for new users to test our systems and explore features.
The trial period duration may vary based on the system you choose.
To start your trial, simply register for an Allios account and select the system you wish to try.
For more details on the trial period and its terms, please refer to our Pricing Page.
6. General
For more information about Allios, please visit our About Us page or contact our support team at [email protected].
Need More Help?
If you have any other questions, feel free to reach out to our support team.